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Workplace Violence and Harassment Prevention

• What Every Employee Should Know CD-ROM

• Frequent Errors

• Forms of Harassment

• Policy

• Definitions

• Standards – Expectations

• Warning Signs – Recognition

• Intervention

• Support Initiatives

• Modifying Aggressive Behavior

• Incident Response

Strategic Response To Conflict Management

• Minimize Escalators

• 10 Points to Conflict Prevention

• Supportive Environment

• Supporting the stressed subordinate

• Effective Communications

• The Language We Use

• How We Say It

• Prevention & De-escalation Strategies

Respectful Workplace Environment

• Policy

• Responsibilities / Expectations

• Handling Complaints

Effective Communications

• Communications Process

• 10 Barriers

• Overcoming Frequent Errors

• 16 Tips To Better Communications

Motivation

• What Motivates “You”

• Hi – Low Satisfaction - Consequences

• 10 Workplace Motivators

• Taking Charge Of Your Work

Supervisor’s Responsibilities & Accountabilities

• What Do Supervisors Do

• Planning

• Organizing

• Staffing

• Delegating / Directing

• Coordinating

• Reporting

• Budgeting

• Supporting

• Moving from a Worker to Supervisor – Difficulties

Leadership

• Predominant Styles

• Leadership Principles / Qualities

• Actions to Improve Leadership

• Situational Leadership

• 4 Key Ingredients

Team Work

• Getting the Most from People

• Make Yourself A Valuable Commodity

Time Management

• Staying Organized

• Time Wasters

• Effective Meetings

• Managing Your Time Effectively

Problem Solving

• Finding Solutions that Work

• Problem Solving Meeting

Effective Presentations

• Establishing a Plan

• Techniques for Delivery

Investigating

• Note Taking Techniques

• Scene Management

• Handling Physical Evidence

• Information Gathering (Interviewing) Techniques

Discipline

• Supervisory Consistency

• Progressive Discipline